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Steve
Mulligan

Of Counsel
Steve loves to bring out the best in people.
Through strategic listening in a team setting, Steve has a knack for
making the sum greater than the parts. One
observer said, “When Steve walks into a room of people he has worked with
before, the entire group breathes a sigh of relief, knowing the team will have a
perfect outcome through Steve’s leadership and team support.”
Steve is no stranger to change or pressure for
increased productivity. He is very
comfortable with the critical issues corporations and senior managers face
today. He has walked many a mile in the corporate shoes.
During his 31-year career at Allstate and Sears,
Steve’s primary focus was on internal communications
and human resources. Steve’s
philosophy is that employees don’t wake up in the morning deciding they are
going to “mess things up” for the company.
Especially in times of great change, if employees know where the company
is headed and how they fit into that direction, they often use their heads to
contribute greatly to the success of the company – and even feel good about
their jobs and themselves.
He also realizes that culture drives the success
of any company, and devoted much of the last 10 years of his career to working
on the culture at Sears. Among
other things, this included broadening the awareness of diversity in a rather
conservative climate.
Steve loves a challenge and has stepped up to
take on some risky business. The
rewards, so far, have far outweighed the risks. Some of these include:
- Major culture-changing program development and
implementation – The New Perspective at Allstate and the Compelling Place to
Work, Shop and Invest and the Embedment Process at Sears.
- Chairman of transition team establishing leadership
of new CEO.
- Mastery of the Message Blueprinting technology to
align management around clearly defined vision and message.
- Management of Sears annual meeting with budget
reduction of over 60%.
- Communication consultant to Sears Corporate
Officers – issues management, employee voice, strategic counseling.
- Restoration of Sears/Sears Retiree relationship
– from adversarial to mutual respect.
- Implementation of domestic partner benefits at
Sears through leadership in Sears Gay and Lesbian Network.
- Dubious distinction – unit closing expert –
from 100,000 employees to units of six people – understanding of all aspects
and how to help employees through the process.
- Merging cultures – The communicator on the
formation team of the Sears Customer Care Network which pulled eight different
call center organizations into one network.
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