Steve Mulligan

Of Counsel

Steve loves to bring out the best in people.  Through strategic listening in a team setting, Steve has a knack for making the sum greater than the parts.  One observer said, “When Steve walks into a room of people he has worked with before, the entire group breathes a sigh of relief, knowing the team will have a perfect outcome through Steve’s leadership and team support.”

Steve is no stranger to change or pressure for increased productivity.  He is very comfortable with the critical issues corporations and senior managers face today. He has walked many a mile in the corporate shoes.

During his 31-year career at Allstate and Sears, Steve’s primary focus was on internal communications and human resources.  Steve’s philosophy is that employees don’t wake up in the morning deciding they are going to “mess things up” for the company.  Especially in times of great change, if employees know where the company is headed and how they fit into that direction, they often use their heads to contribute greatly to the success of the company – and even feel good about their jobs and themselves.

He also realizes that culture drives the success of any company, and devoted much of the last 10 years of his career to working on the culture at Sears.  Among other things, this included broadening the awareness of diversity in a rather conservative climate.

Steve loves a challenge and has stepped up to take on some risky business.  The rewards, so far, have far outweighed the risks.  Some of these include:

  • Major culture-changing program development and implementation – The New Perspective at Allstate and the Compelling Place to Work, Shop and Invest and the Embedment Process at Sears.
  • Chairman of transition team establishing leadership of new CEO.
  • Mastery of the Message Blueprinting technology to align management around clearly defined vision and message.
  • Management of Sears annual meeting with budget reduction of over 60%.
  • Communication consultant to Sears Corporate Officers – issues management, employee voice, strategic counseling.
  • Restoration of Sears/Sears Retiree relationship – from adversarial to mutual respect.
  • Implementation of domestic partner benefits at Sears through leadership in Sears Gay and Lesbian Network.
  • Dubious distinction – unit closing expert – from 100,000 employees to units of six people – understanding of all aspects and how to help employees through the process.
  • Merging cultures – The communicator on the formation team of the Sears Customer Care Network which pulled eight different call center organizations into one network.